Return and Refund Policy
Return and Refund Policy – Fate Sales
At Fate Sales, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to assist you with returns and refunds in accordance with the terms below.
Returns
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You may request a return within 14 days from the date of delivery.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which you received it.
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Certain products, such as perishable goods, personal care items, or customized orders, may not be eligible for return.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable, except in cases of defective or wrong items sent.
Exchanges
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We replace items only if they are defective, damaged, or incorrectly delivered.
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If you need an exchange for the same product, please contact us before returning the item.
Return Shipping
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Customers are responsible for paying return shipping costs, unless the return is due to an error on our part (e.g., defective or wrong item).
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We recommend using a trackable shipping service to ensure the product reaches us safely.
Contact Us
For any questions or to start a return process, please contact our support team at:
📧 support@fatesales.shop